Managing customer support across messaging apps is hard
You're always switching tools
Support agents jump between apps just to reply instead of working from Intercom or HubSpot
Automation & AI don't work
Fin AI, Breeze AI, bots & workflows don't apply on conversations outside your support platform
Context & visibility disappear
Customer history is split across channels & managers can't see response times, volume, or workload in one place
Support all customers inside Intercom & HubSpot
How Octopods improves customer support
From first message to resolution, without leaving Intercom or HubSpot
A customer reaches out
A customer messages you on WhatsApp, Instagram, Telegram, or another channel they already use.
The conversation appears in your inbox
That message instantly shows up as a conversation in Intercom or HubSpot — with the correct customer profile and history.
Your team responds and collaborates
Agents reply from the inbox they already know, using assignments, internal notes, macros, and SLAs.
Automation and context stay intact
Bots, workflows, routing rules, and reporting work exactly as they do for email or live chat.
Managers get full visibility
Every conversation is tracked, searchable, and measurable inside your support platform.
No extra tools. No switching apps. No lost context.
Why customer service teams choose Octopods
Support customers across messaging apps, without changing how you work
Built for support collaboration
Use existing Intercom or HubSpot features like assignment rules, macros, and team inboxes for smooth collaboration without switching tools
Automation & AI for support
Apply Fin AI, Breeze AI, bots or automated workflows to conversations from different apps once with no extra setup needed
Visibility for support managers
Track response times, conversation volume & team workload for messaging channels directly inside Intercom or HubSpot, without manual reporting
Supports rich media conversations
Send and receive images, videos, voice notes & files from messaging apps, all logged to the customer's Intercom or HubSpot record so agents always have full context
Trusted by support leaders
"Really positive experience, the support team are great and reply very quickly. Installation was easy and it's been well received for our team."
"Octopods helped us to do scalable Whatsapp support better than ever. The tool is very easy to use and fast to implement."