Built by support teams for support teams
Octopods was created by customer service operators who spent years running support inside Intercom and HubSpot, struggling with broken messaging integrations
We've been there
Customers were messaging us everywhere & we were stuck working from disconnected inboxes
Scattered conversations
Messages lived outside Intercom and HubSpot, forcing agents to constantly move between channels.
Broken visibility
No clear view of team performance or response times across different channels.
Manual work
10+ hours a week spent fixing data and copy-pasting context between tools.
Unreliable integrations
Third-party tools that worked until they didn’t, causing support blackouts.
We didn’t want another inbox.
We wanted connected channels.
The reality
Support teams already use powerful customer platforms like Intercom and HubSpot. They don't need a new tool.
The problem
They just needed a reliable way to connect those platforms to the messaging channels their customers actually use.
An integration layer
So we built Octopods as an integration layer between support tools and messaging apps without introducing a new inbox
The result
Octopods connects messaging apps to Intercom and HubSpot reliably without giving your team a new tool to learn
Team
Ex-Intercom Team
7+ Years
API Experience
1000s
Customers Served
Meet the team
We’re a global team with deep experience in customer support, integrations & a deep commitment to building world-class products
Tarek Khalil
Product Engineering
Ex-Intercom. Loves resilient systems, hills, and Irish sun.
Mohamed ElBadwihi
Strategy & Operations
Digital enterprise strategy + software; reader and sky-gazer.
Amr Nashaat
Support & Success
Ensures smooth operations, gym enthusiast and crypto investor.
Mohamed Ashraf
Sales
B2B sales expert driving growth and pipeline optimization, reader, drummer, tennis player.
Youssef Amir
Product Engineering
Elegant solutions to hard problems; also theatre director.
Yousef Negmeldin
Product Engineering
GUC graduate, grew up in Saudi; solving problems with fresh perspective.
Sarah Islam
Marketing
Digital marketer specializing in strategy, SEO & campaigns, adventurer and writer.
Hania El Messiry
Marketing
Literature expert and content writer; loves exploring new places.
Your workflow, with & without Octopods
See exactly how Octopods changes your support workflow from fragmented to clear & unified
✕Without Octopods
- Customer messages scattered across multiple apps and tabs
- Manual data entry and copy-pasting between tools
With Octopods
- One unified inbox for all messaging channels
- Automated sync with Intercom & HubSpot