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telegram bot integration

HubSpot Telegram integration for your Telegram bots

The HubSpot Telegram integration connects your Telegram bots, so your team replies from the HubSpot inbox.

Get a free demoConnect Telegram to HubSpot
  • Official Bot API
  • 7-day free trial
Telegram
HubSpot

Telegram → HubSpot

how it works

How to connect a Telegram bot to HubSpot

Get started
Setting up the Telegram HubSpot integration by choosing the HubSpot inbox for a Telegram bot
Choose the HubSpot inbox for your Telegram bot, then activate the channel.

1. Install

Add from HubSpot Marketplace

why teams switch

Telegram and HubSpot integration features

  • Bot DMs and group chats, as HubSpot conversations
  • Telegram sits alongside your other channels
  • Route each bot to the HubSpot Inboxes you choose

who uses it

How teams use the Telegram HubSpot integration

  • Sales

    Turn Telegram inquiries into HubSpot Deals.

  • Support

    Resolve issues with HubSpot tickets and automation.

  • Account teams

    Answer client group chats, linked to the right deal on request.

  • Marketing

    With contact creation on, lead-gen bots add contacts to HubSpot.

what customers say

What HubSpot users say about Telegram for HubSpot

Reviews from the HubSpot App Marketplace

  • HubSpot Marketplace

    Easy setup

    We needed a way to connect our Telegram bots with our sales team in HubSpot and Octopods worked well for us. Ashraf joined us for a few calls, answered our questions, and helped us get everything set up. He also helped us get set up with the Premium plan. The product does what we need, and the support has been great.

    Davies, M.
    Read on HubSpot Marketplace
  • HubSpot Marketplace

    Solid integration for community building

    getting our follower chats routed directly into HubSpot saves us a ton of app-hopping. It’s super straightforward and keeps our engagement data right where it belongs

    Nabil, N.
    Read on HubSpot Marketplace

watch the demo

HubSpot Telegram integration demo

A short demo of connecting a Telegram bot to the HubSpot inbox with Octopods.

  1. Create a bot with @BotFather and copy its token
  2. In Octopods, add a Telegram channel and paste the token
  3. Pick the HubSpot inbox and activate
  4. Message the bot and reply from HubSpot

step-by-step guides

HubSpot Telegram integration setup guide

telegram guides

Guides for Telegram in HubSpot

short answers

HubSpot Telegram integration FAQs

Common questions about the Telegram integration with HubSpot

The HubSpot Telegram integration from Octopods connects your Telegram bot to HubSpot, so messages to the bot arrive as conversations in your HubSpot Inbox or Help Desk. Your team replies from HubSpot, and replies go back to the customer on Telegram from your bot.

Create a bot with @BotFather in Telegram, or use your existing support bot, and copy its token. In Octopods, add a Telegram channel, paste the token, pick the HubSpot inbox and activate. Send your bot a test message, and it appears in HubSpot.

Yes, with a Telegram integration. Messages to your connected bot arrive in the HubSpot inbox you chose, so Telegram works in your HubSpot help desk like email and chat, and your team can reply to Telegram from HubSpot.

Yes. Each bot is its own channel, and you choose the HubSpot inbox for each one. If HubSpot shows a permissions (scopes) error, re-authorize HubSpot from the prompt in Octopods so it grants the custom channel permissions. Each bot is billed as a channel; an Octopods account can have up to 50 channel subscriptions, and Telegram lets one account create up to 20 bots.

Yes. With group chats turned on for your bot, each Telegram group the bot is in becomes one HubSpot conversation, on a contact named after the group, and each forum topic gets its own conversation. Every message shows who wrote it. To sync only some groups, add the bot only to those groups. To bring in groups from your own Telegram account instead of a bot, use Telegram Personal for HubSpot.

Yes, available on request. Link each group's contact to its company and deal in HubSpot once, and Octopods adds those links to the group's conversation. A link you add later appears after the group's next message. If the group's contact is linked to several deals, the conversation shows all of them.

Octopods creates HubSpot inbox conversations, not tickets. Whether a conversation becomes a ticket is up to your HubSpot inbox or Help Desk settings. Octopods can't sync only selected Telegram messages, so to keep a group out of HubSpot, don't add the bot to it.

Yes, when you turn on contact creation in the channel settings. Octopods then links the chat to an existing contact through a Telegram ID or username property you map, or creates a new contact. Telegram bots don't receive the user's phone number, so phone matching doesn't apply, and contacts aren't matched by email.

Yes, within HubSpot's inbox. Telegram conversations follow your inbox routing and assignment, and Breeze AI on messaging apps can reply on Telegram. HubSpot workflow send actions through Octopods are for WhatsApp and SMS.

Look for one that lets support agents reply to Telegram inside HubSpot, with your existing bot and several bots if you need them. Octopods is a Telegram app and connector for HubSpot that does this, and also connects your own Telegram account through Telegram Personal.

Ready to connect Telegram to your HubSpot Inbox?

Sync Telegram conversations in minutes.

Connect Telegram to HubSpotAvailable on the HubSpot App Marketplace