Built into your Intercom workflows
Proactive messaging lives inside Intercom when it’s connected to Octopods, so teams can reach out to customers without changing tools or workflows.
Reach customers at the right moment
Follow up, remind, or re-engage customers without waiting for them to start a conversation.
Message customers quickly
Send a direct WhatsApp or SMS message when timing matters — instead of waiting for an inbound message.
Send important one-off updates
Share confirmations, reminders, or updates without launching a full campaign or automation.
Follow up with leads or users
Reach out to existing Intercom contacts who haven’t replied or gone quiet.
Work from one place
Send messages from the Intercom inbox without switching to external messaging tools.
Where you can reach customers
Proactive messages can be sent through the following messaging channels. Replies flow back into the same Intercom conversation.
Common ways teams use proactive messaging
Appointment reminders and confirmations
Send short WhatsApp or SMS reminders to reduce no-shows and missed appointments.
Time-sensitive notifications
Notify customers about delays, changes, or urgent updates.
Manual follow-ups by sales or support
Reach out personally to a lead or customer at the right time.
Re-engaging inactive users
Restart a conversation with a single message, without launching a full campaign.
What to expect
What this is
- A way to send personal 1-to-1 messages from Intercom
- Designed for individual outreach, not bulk campaigns
- Messages stay linked to the same Intercom conversation
- Works alongside existing Intercom workflows
What this isn’t
- Not a bulk or broadcast messaging tool
- Not a replacement for Intercom campaigns
- Doesn’t send messages without a valid phone number
- Doesn’t bypass channel rules or consent requirements