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Telegram Bot integration

The fastest way to bring Telegram into Intercom

Octopods connects your Telegram Bots to your Intercom inbox so your team can reply to all messages from one place.

Official Bot API
7-day free trial
Intercom

Telegram → Intercom

JD
AS
MK
RL

Millions of Telegram messages managed monthly

Does this sound familiar?

Customers message you on Telegram. Your team lives in Intercom.

  • You don't have a single source of truth for customer conversations
  • You only have visibility into Intercom, not other messaging channels
  • You can't use your Intercom workflows on other messaging apps
  • You struggle to catch up with all the tools you're using

Connect Telegram Bots to Intercom

Support your customers on Telegram without leaving Intercom

1

Connect

Enter your Telegram Bot Token into Octopods, and connect the two platforms in seconds

2

Sync

Messages incoming to your Telegram bots instantly show up in Intercom

3

Go Live

Reply to your customers from Intercom, and they get the messages in Telegram

Connect Octopods

1. Connect

Enter your Bot Token

Why use Octopods for Telegram + Intercom integration?

The most secure way to bring Telegram conversations into your customer service platform

Multiple bots, one connection

  • Connect all the Telegram Bots you create through Bot Father to a single Intercom inbox
  • Reply to messages from all bots from Intercom inbox

Intercom workflows across messaging apps

  • Bring Intercom's full workflows to Telegram
  • Use assignment rules, tags, macros, notes, SLAs, & reporting

Most secure integration

  • Built on official APIs
  • Secure data handling
Support Bot
via Telegram
Open
Hi! Can I get help with my order status?
You
Of course! Let me look that up for you. What's your order number?
Seen 10:42 AM
Bot: SupportBot
AS
Assigned to Support

How teams use the Telegram Intercom integration

See how support and sales teams benefit from managing Telegram conversations inside Intercom

Customer service

Manage customer inquiries from Telegram inside the Intercom inbox

Lead capture

Turn Telegram inquiries into Intercom leads with automatic contact creation and routing

Account updates

Send order updates or notifications in a channel customers actually read

Frequently asked questions

Common questions about the Intercom Telegram Integration

Yes, Telegram only allows businesses to message users through bots. If you don't have one yet, you can create it in seconds using Bot Father. Octopods handles the rest once you plug in your Bot Token.

Integrating Telegram with Intercom through Octopods gives you access to different types of media, including text, images, videos, files, voice notes, emojis.

Yes, you can connect as many Telegram bots as you need to your Intercom workspace, and each bot will be treated as a single channel. All messages from all Telegram bot will come into your Intercom inbox.

No, you need a single channel connection for each Telegram bot you have. Even if the Telegram bot has multiple conversations and multiple users, it'll be treated as one channel connection, and all messages coming to it will show up in your Intercom inbox.

Yes. Telegram Personal connects your own Telegram account instead of a bot. Customers keep messaging your account, and your team replies from Intercom as you. It handles 1-1 chats and the groups your account has joined.

Ready to integrate Telegram with Intercom?

Sync all Telegram conversations to your Intercom inbox in a few minutes

Available on the Intercom App Store