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    Full conversation context in your Intercom inbox

    Get visibility into where conversations come from and who you're talking to directly inside the Intercom Inbox sidebar.

    Built into your Intercom workflows

    See how you can access the Octopods Inbox App in Intercom and use to get important customer context.

    Work with full context without leaving Intercom

    See the message source, channel & customer details directly in the Intercom sidebar

    See source channel immediately

    Know whether a conversation started on WhatsApp, LINE, Telegram, or another channel from the Intercom Inbox sidebar.

    Gain context

    Get important context about your customer, the channel they're using, their location, and their personal info without leaving Intercom

    Maintain consistent support

    The Inbox App gives every agent the same context in Intercom, so replies stay consistent no matter who handles the conversation or when.

    Works across your favorite messaging apps

    Use the Inbox App to track which channel customers are messaging you from

    WhatsApp
    WhatsApp
    Instagram
    Instagram
    Messenger
    Messenger
    Telegram
    Telegram
    Live chat
    Email

    How teams use Inbox App in daily workflows

    First replies from external channels

    When a new conversation appears in Intercom from outside sources, agents use the Inbox App to quickly understand who they’re talking to before replying.

    Handle unfamiliar customers

    When an agent doesn’t recognize a user or sees a generic Intercom profile, the Inbox App provides additional clarity without leaving the Inbox.

    Multiple features available

    Using the Octopods Inbox App, you can merge a contact with an existing user, send a proactive message, or use a message template to quickly reply to customers.

    Faster replies & more efficiency

    Your team has everything they need in one place, customer info, context, and conversation history. No extra tools needed.

    Is the Inbox App for you?

    What it does

    • Displays conversation and user details from external channels, right where agents work
    • Shows channel origin and key context for Octopods-created conversations
    • Works natively inside Intercom

    What it doesn't

    • Not a separate inbox or dashboard
    • You can't reply to customers from it
    • Doesn't change the way Intercom workflows operate

    Other ways teams use Octopods

    Contact Matching

    Match incoming customers to existing Intercom contacts automatically

    View feature

    Fin AI

    Let Intercom's AI handle conversations across channels before handing off to agents

    View feature

    Proactive Messaging

    Reach out to customers at the right moment, without waiting for them to message you

    View feature

    See every conversation clearly inside Intercom

    Add channel and customer context to your Intercom inbox in minutes