Built into your Intercom workflows
See how you can access the Octopods Inbox App in Intercom and use to get important customer context.
Work with full context without leaving Intercom
See the message source, channel & customer details directly in the Intercom sidebar
See source channel immediately
Know whether a conversation started on WhatsApp, LINE, Telegram, or another channel from the Intercom Inbox sidebar.
Gain context
Get important context about your customer, the channel they're using, their location, and their personal info without leaving Intercom
Maintain consistent support
The Inbox App gives every agent the same context in Intercom, so replies stay consistent no matter who handles the conversation or when.
Works across your favorite messaging apps
Use the Inbox App to track which channel customers are messaging you from
How teams use Inbox App in daily workflows
First replies from external channels
When a new conversation appears in Intercom from outside sources, agents use the Inbox App to quickly understand who they’re talking to before replying.
Handle unfamiliar customers
When an agent doesn’t recognize a user or sees a generic Intercom profile, the Inbox App provides additional clarity without leaving the Inbox.
Multiple features available
Using the Octopods Inbox App, you can merge a contact with an existing user, send a proactive message, or use a message template to quickly reply to customers.
Faster replies & more efficiency
Your team has everything they need in one place, customer info, context, and conversation history. No extra tools needed.
Is the Inbox App for you?
What it does
- Displays conversation and user details from external channels, right where agents work
- Shows channel origin and key context for Octopods-created conversations
- Works natively inside Intercom
What it doesn't
- Not a separate inbox or dashboard
- You can't reply to customers from it
- Doesn't change the way Intercom workflows operate
Other ways teams use Octopods
Contact Matching
Match incoming customers to existing Intercom contacts automatically
Fin AI
Let Intercom's AI handle conversations across channels before handing off to agents
Proactive Messaging
Reach out to customers at the right moment, without waiting for them to message you