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WeChatWeChat Public Account integration

The fastest way to bring WeChat into Intercom

Connect your WeChat Public Account to Intercom and manage WeChat messages with the same workflows, rules, and visibility as the rest of your support stack.

Official WeChat API
7-day free trial
WeChat
Intercom

WeChat → Intercom

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Millions of WeChat messages managed monthly

Does this sound familiar?

Customer conversations are on WeChat, but your team is on Intercom.

  • WeChat conversations live outside your support workflows and SLAs
  • Your agents switch tools to respond to WeChat messages
  • Customer support performance on WeChat is hard to track or report on

Bring WeChat into Intercom with Octopods

Octopods connects your WeChat Public Account to Intercom, so WeChat conversations show up as native Intercom conversations

1

Create and verify

Use a Service Account or Official Account (International or Mainland China).

2

Connect WeChat

Add the Octopods webhook and token in your WeChat configuration.

3

Start replying

WeChat messages sync automatically into your Intercom inbox.

WeChat Signup

Why use Octopods for WeChat + Intercom

WeChat as a native Intercom channel

  • Messages from your WeChat Public Account appear directly in Intercom inbox
  • Support teams manage WeChat with the same structure as other Intercom channels

Team collaboration and handoffs

  • Tags, saved replies, assignments, and internal notes work the same way on WeChat conversations
  • Teams collaborate and hand off WeChat conversations without changing their support process

Automation and workflows

  • Intercom workflows work on WeChat conversations, along with other messaging channels
  • Teams can use Intercom's AI and automation features for a better and faster customer experience

How teams use the WeChat Intercom integration

Provide a better customer experience with the WeChat Intercom integration

Customer support

Handle inbound WeChat conversations in Intercom

Team collaboration

Assign and resolve WeChat conversations together using Intercom’s automation features and handover workflows.

Reminders + notifications

Send time-sensitive updates, follow-ups, and alerts to users on WeChat proactively from Intercom

Frequently asked questions

Yes, you can integrate your WeChat Public Account with Intercom through Octopods and manage incoming WeChat messages directly from the Intercom inbox. The integration syncs WeChat conversations into Intercom so your support team can reply from one place.

To use the WeChat–Intercom integration, you must have a verified WeChat Public Account. This can be either an International-Market Official Account or a Mainland China–Market Official Account. WeChat requires account verification before any third-party integration, including Octopods, can be connected.

Yes, once the integration is set up, incoming WeChat messages automatically sync to Intercom as conversations. Agents can read and reply to WeChat messages directly from the Intercom inbox.

When a new WeChat user starts a conversation, Octopods creates a new lead in Intercom. If the same person already exists in Intercom under a different channel, agents can manually merge the profiles to keep user data clean and complete.

Yes, WeChat conversations arrive in Intercom as standard conversations, which means they can be routed using Intercom assignment rules. Teams can assign conversations based on availability, ownership, or other Intercom rules, just like chat or email conversations.

Yes, the integration supports proactive messaging, allowing teams to reach out to WeChat users from Intercom. This is commonly used for reminders, notifications, or follow-ups once a conversation or relationship already exists.

Ready to connect WeChat to your Intercom inbox?

Set up the integration with full support from our team

Available on the Intercom App Store