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inbox & CRM view for HubSpot
Access all your messaging channels inside HubSpot's Inbox
Every conversation arrives with full contact history, deals and tickets.
Inbox
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Every channel, one inbox
- WhatsApp, Instagram, Slack and Telegram in one HubSpot inbox
- Custom views so each agent sees their own
AM
Alex Morgan
via WhatsAppAbout this contact
Emailalex.morgan@example.com
Lifecycle stageCustomer
Deals
1Enterprise Upgrade Q3
$12,500Contract Sent
Tickets
1Login issues on mobile app
#1042Open
Know who you're talking to
- History, deals and tickets beside every message
- AI suggests a reply from the customer's context
AM
Alex Morgan
via WhatsApp
AM
I can't log in. Can you help?
You
Of course. Which email is on your account?
Actions
Add note
Reassign
Create ticket
Type a message
Act without leaving the inbox
- Leave notes, reassign or escalate to a ticket in one click
more features
More for your HubSpot
- Capterra
Amazing for centralising your support channels.
Really positive experience, the support team are great and reply very quickly. Installation was easy and it's been well received for our team.
Read on CapterraAaron S.Operations Analyst · Computer Software
short answers
Frequently asked questions
Everything you need to know about using Octopods with HubSpot's inbox and CRM.
Octopods connects 9 channels to HubSpot: WhatsApp, Instagram, Facebook Messenger, Telegram bots, Telegram personal accounts, Twilio SMS, Slack, TikTok and LINE. All conversations land directly in your HubSpot inbox.
No. Octopods needs a HubSpot Professional or Enterprise GTM seat to receive and reply to messages in the HubSpot inbox, as shown on our HubSpot Marketplace listing. Free and Starter plans don't include it. If you're unsure which seat you have, book a quick call with our team and we'll check before you set anything up.
Yes, for most channels. When a message comes in, Octopods checks for a matching contact using the sender's phone number or username. If a match is found, the conversation is attached to that contact. If not, a new contact is created. Two exceptions: for Telegram, contacts are created only when you turn on contact creation for the channel, and Slack messages never create contacts.
Most teams are live in minutes. There are no complex integrations or developer steps required. You connect your channels through the Octopods dashboard and messages start flowing into HubSpot immediately.
Your team is already in HubSpot. Meet your customers there too.
Set up in minutes.
No credit card required · 7-day free trial