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    Access all your messaging channels inside HubSpot's Inbox

    Bring every conversation from messaging apps into your HubSpot inbox with full contact history, deals & tickets

    See how it works
    Trusted by support teams managing 10,000+ monthly conversations
    VittudeTempusUpnidThePowerMBA
    The problem

    Your agents are doing the work of five tabs just to answer one message.

    • Open HubSpot to check contact history
    • Open messaging channel to find the conversation
    • Return to HubSpot to see the open deal
    • Reply and hope no context was lost
    The solution

    Octopods makes it happen in one place.

    • Every message from WhatsApp, Telegram, Instagram, Slack, and more lands directly in HubSpot's inbox.
    • Contact history, open deals, and tickets are visible the moment you open a conversation.

    Why it matters

    Work with full context without leaving HubSpot

    See the conversation, deal details and customer info in one tab

    One inbox view for every channel

    All your messaging channels in one HubSpot-native inbox. Customizable views for easier filtering and management.

    Customer messages & CRM data in one place

    Deal stage and contact history visible right inside the inbox. No need to open a new tab to check CRM data.

    Take action without switching tools

    Assign conversations to teammates, escalate to tickets, update deal stages — all actions happen inside HubSpot.

    Unified Inbox in HubSpot

    Every incoming message in one place

    • WhatsApp, Instagram, Slack, and Telegram all land in one HubSpot-native inbox
    • Each conversation is automatically matched to an existing contact
    • Custom views so every agent sees exactly what's theirs

    Agents always know who they're talking to

    • Contact history, open deals, and active tickets are visible alongside every message
    • No tab-switching, no context lost mid-conversation
    • AI suggests a reply based on the customer's history and context
    AM

    Alex Morgan

    View in CRM
    About this contact
    Emailalex.morgan@example.com
    Phone number+1 (555) 123-4567
    Lifecycle stageCustomer
    Deals
    1
    Enterprise Upgrade Q3
    $12,500Contract Sent
    Tickets
    1
    Login issues on mobile app
    #1042Open
    AM
    Alex Morgan
    via WhatsApp
    AM
    I'm having trouble logging into my account. Can you help?
    You
    Hi Alex! I can certainly help with that. Could you confirm the email address associated with your account?
    Conversation Actions
    Type a message...

    Close conversations without leaving the inbox

    • Tag teammates and leave internal notes without the customer seeing
    • Reassign conversations or escalate to a HubSpot ticket in one click
    • The full loop — receive, understand context, act — happens in one place

    Supported channels

    Works across every channel your customers use

    Don't compromise your team's time and focus to meet customers where they are.

    WhatsAppWhatsApp
    InstagramInstagram
    TelegramTelegram
    SlackSlack
    TikTokTikTok
    "

    "Really positive experience, the support team are great and reply very quickly. Installation was easy and it's been well received for our team."

    Aaron S.
    Operations Analyst, Computer Software

    More features

    Explore more HubSpot features

    Everything Octopods adds to your HubSpot workspace.

    View Timeline

    See a full history of every message, across every channel, in the HubSpot contact timeline.

    Learn more

    Contact Matching

    Incoming messages are automatically matched to existing HubSpot contacts — or a new one is created.

    Learn more

    Proactive Cards

    Give your team instant context while they reply — deal stage, tickets, and history in a live sidebar card.

    Learn more

    Frequently asked questions

    Everything you need to know about using Octopods with HubSpot's inbox and CRM.

    Octopods supports WhatsApp, Instagram, Telegram, Slack, TikTok, Facebook, Twilio SMS, LINE, and WeChat. All conversations land directly in your HubSpot inbox.

    Octopods works with HubSpot's paid plans that include the conversations inbox. If you're unsure whether your plan qualifies, you can book a quick call with our team and we'll confirm before you set anything up.

    Yes. When a message comes in, Octopods checks for a matching contact using the sender's phone number or username. If a match is found, the conversation is attached to that contact. If not, a new contact is created automatically.

    Most teams are live in under 10 minutes. There are no complex integrations or developer steps required. You connect your channels through the Octopods dashboard and messages start flowing into HubSpot immediately.

    Your team is already in HubSpot. Meet your customers there too.

    Set up in minutes. No complex steps.

    No credit card required · 7-day free trial