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Let Fin AI handle conversations on all messaging channels

Fin AI handles repetitive questions and workflow replies automatically and hands off to a human whenever needed.

Built into your Intercom workflows

Fin AI integrates into your existing Intercom workflows to give you consistent, real-time responses across Octopods channels.

Fin AI can handle customer conversations from start to finish across all your favorite messaging channels

Fin AI uses your existing help content and workflows to handle repetitive FAQs on Octopods channels.

Fin AI filters conversations and passes only unresolved or complex issues to human agents inside Intercom.

When Fin can’t confidently answer or the conversation requires human judgment, it hands off the conversation to an agent.

Fin AI replies using the same logic and knowledge base, ensuring customers receive consistent answers on all channels

Fin AI can reply to messages from different messaging apps connected to Intercom through Octopods.

Instagram

Messenger

SMS

Everyday support scenarios where Fin AI can step in

Let Fin answer repetitive questions instantly, without forcing users into web chat.

Fin responds when agents are offline, keeping customers informed until handoff.

During spikes, Fin answers common questions so agents can focus on complex issues.

Teams expand to new channels while keeping the same automation logic.

Match incoming customers to existing Intercom contacts automatically

Reach out to customers at the right moment without waiting for them to message you

See customer info and the channel they’re talking from without opening an extra tab

Let Fin AI reply to WhatsApp, SMS, Facebook, and Instagram messages. Set it up in minutes.