Built into your Intercom workflows
Fin AI integrates into your existing Intercom workflows to give you consistent, real-time responses across Octopods channels.
Automate customer conversations with Fin
Fin AI can handle customer conversations from start to finish across all your favorite messaging channels
Answer FAQs
Fin AI uses your existing help content and workflows to handle repetitive FAQs on Octopods channels.
Reduce manual workload
Fin AI filters conversations and passes only unresolved or complex issues to human agents inside Intercom.
Automate hand-offs
When Fin can’t confidently answer or the conversation requires human judgment, it hands off the conversation to an agent.
Standardize replies
Fin AI replies using the same logic and knowledge base, ensuring customers receive consistent answers on all channels
Works across all popular messaging channels
Fin AI can reply to messages from different messaging apps connected to Intercom through Octopods.
How teams use Fin AI in daily workflows
Everyday support scenarios where Fin AI can step in
Support FAQs
Let Fin answer repetitive questions instantly, without forcing users into web chat.
After-hours support
Fin responds when agents are offline, keeping customers informed until handoff.
High-volume support
During spikes, Fin answers common questions so agents can focus on complex issues.
Scaling support
Teams expand to new channels while keeping the same automation logic.
How Octopods brings Fin AI to every channel
Octopods connects Fin AI and Intercom workflows directly to external messaging channels.
- Octopods listens to Fin and Workflow replies in Intercom
- Messages are forwarded to the original Octopods channel in real time
- No manual data connectors needed for replies
- Conversations stay in sync for automation and handoff
Built to work better together
Contact Matching
Match incoming customers to existing Intercom contacts automatically
Proactive Messaging
Reach out to customers at the right moment without waiting for them to message you
Inbox App
See customer info and the channel they’re talking from without opening an extra tab