built for customer service teams on Intercom & HubSpot
Bring the most popular messaging apps into Intercom
Connect WhatsApp, Telegram, Instagram and other popular messaging apps to Intercom and HubSpot.
Trusted by support teams worldwide
inside your inbox
Messaging apps in Intercom and HubSpot
Octopods brings WhatsApp, Instagram, Facebook Messenger, Telegram, Twilio SMS, TikTok, Slack and other messaging apps into the inbox your team already uses.
One inbox, every messaging app
WhatsApp, Instagram, Messenger, Telegram and other chats arrive as normal conversations in your Intercom or HubSpot inbox.
Broadcasts
Create, review and activate broadcast campaigns on messaging apps, then monitor results and retry failures.
Workflows keep working
Assignments, notes, tags, macros and SLAs work on messaging chats as they do for email, with bots and reporting intact.
Response times and workload
Track response times, volume and workload for every messaging app in one place, inside Intercom or HubSpot.
pick your platform
Octopods works inside Intercom and HubSpot
Install it from the Intercom App Store or the HubSpot App Marketplace, then connect the channels you need.
Intercom
Install from the Intercom App Store
Native Inbox App
Customer details and channel context, right inside the conversation.
Contact matching
Intercom contacts matched to messaging channels, automatically.
Proactive messaging
Message customers first, with every reply in one conversation.
Fin AI on every channel
Fin answers on messaging apps, and a human takes over when needed.
Connects
HubSpot
Install from the HubSpot App Marketplace
Inbox & CRM view
Every conversation next to its contacts, deals and tickets.
Clean timeline
Messages sync as clean, structured timeline events.
Automatic contact matching
Messages link to existing contacts by phone or custom identifier.
Proactive Cards
Send WhatsApp and SMS from the contact record, logged automatically.
Connects
where Octopods stops
Does Octopods replace Intercom or HubSpot?
No. Intercom or HubSpot stays your inbox and system of record. Octopods only connects your messaging apps to it.
your inbox
Same inbox
No new inbox to learn, and nothing to migrate.
your data
Messages aren’t kept
Message content, media and personal data aren’t kept.
your workflows
Bots and AI keep working
Fin AI and Breeze AI work on every channel.
Octopods isn’t a CRM, a helpdesk or another inbox. It’s the connection between your messaging apps and the tools you already use.
who it’s for
Who uses Octopods?
Customer service, sales and omnichannel teams on Intercom and HubSpot.
Customer service
Learn more →A customer asks about an order on WhatsApp.
Your agent answers from the Intercom or HubSpot inbox, with full history.
Sales & follow-ups
Learn more →A lead replies on Instagram.
The rep follows up from the same inbox, with the lead’s full history.
Omnichannel messaging
Learn more →Customers use whichever app they prefer.
Every conversation arrives in one workflow.
Official APIs
Every channel uses official APIs.
Encrypted data
Encrypted at rest and in transit.
Messages aren’t kept
Message content, media and personal data aren’t kept.
Set up in minutes
7-day free trial, no credit card required.
what teams say
What support teams say about Octopods
Great experience, easy to manage
“Great. I had great support when implementing. And it's super helpful having access to the trial so I could test it and try it to discover it's true potential.”
Very useful tool
“Very easy to use and setup. Met our needs and filled a gap we had.”
Amazing for centralising your support channels.
“Really positive experience, the support team are great and reply very quickly. Installation was easy and it's been well received for our team.”
Great tool to make customer support via WhatsApp Scalable
“a great tool to connect your WhatsApp and any social media support channel to your Intercom inbox”
short answers
Frequently asked questions
Bring all your conversations into Intercom & HubSpot.
No new inbox. No migration required.