Customers are messaging you on different channels
Workflows are inconsistent
Assignment rules, tags, notes & automation work differently or not at all depending on the channel
Your team keeps switching tools
Agents jump between messaging apps instead of working from one consistent workflow
Conversations live outside your platform
Important customer interactions happen outside Intercom or HubSpot, where context & history should live
One consistent messaging workflow across Intercom & Hubspot
How Octopods enables omnichannel messaging
Handle conversations across messaging apps from one consistent workflow in Intercom or HubSpot
A customer starts a conversation
A customer messages you on WhatsApp, Instagram, Telegram, SMS, or another messaging channel they already use.
The message syncs to your platform
That message appears as a conversation in Intercom or HubSpot, matched to the correct customer profile with existing history.
Your team responds from one workflow
Agents reply from the platform they already use, with access to assignments, internal notes, tags, macros, and shared context.
Automation works across every channel
Bots, workflows, routing rules, SLAs, and AI apply to messaging conversations just like they do for email or live chat.
Visibility stays consistent
Conversations from every channel are tracked and searchable inside Intercom or HubSpot, giving teams and managers full visibility.
No new tools. No switching apps. One consistent workflow across channels.
Why teams choose Octopods for omnichannel messaging
A practical way to handle conversations across channels, without adding tools or complexity
Consistent experience
Messages from every channel appear as conversations in your platform, giving agents the same tools, context & experience across all messaging apps
Complete customer history
All messaging conversations are logged to the customer record, so teams always see past interactions, regardless of the channel customer uses
Automation & AI across channels
Fin AI, Breeze AI, bots & workflows run on messaging conversations once they're connected, so automation works consistently across channels
Visibility across channels
See how conversations perform across messaging channels directly inside Intercom or HubSpot, without stitching reports together manually
Trusted by teams running omnichannel messaging at scale
"This tool was really helpful for our long-waited integration with Telegram. Implementing was not really hard and integration is working alright as well. Also, support reacts very fast."
"Thanks to Octopods I can give better attention to my users, since most prefer to solve their doubts by WhatsApp and since I have it, I have not had a problem."