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TikTokTikTok Integration

Bring your TikTok DMs into HubSpot

Reply to TikTok DMs inside HubSpot and keep customer conversations alongside their data in one platform.

Two-way messaging
7-day free trial
TikTok
HubSpot

TikTok → HubSpot

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Millions of DMs synced to HubSpot every month

Does this sound familiar?

  • TikTok DMs live outside HubSpot
  • Context and customer info are scattered across tools
  • Contacts aren't created or tracked automatically
  • TikTok messages aren’t synced to HubSpot conversations

Bring TikTok DMs into HubSpot

Octopods connects your TikTok Business Pages to HubSpot so every DM becomes a HubSpot conversation

1

Connect

Link your TikTok Business Pages in a few clicks

2

Sync

TikTok DMs show up instantly in your HubSpot inbox, with message history & media

3

Reply

Respond from HubSpot with two-way messaging. Replies are sent back to TikTok automatically.

Connect TikTok

1. Connect

Link TikTok Business Pages

Why teams use Octopods for HubSpot + TikTok

Tiktok DMs in HubSpot

  • TikTok DM conversations sync into the HubSpot inbox
  • Messages & attachments are preserved in the conversation thread
  • Conversations live alongside other HubSpot channels

Contacts & conversations are synced

  • TikTok users are auto created as HubSpot Contacts
  • Conversations are linked to correct contact records
  • Full message history appears on HubSpot timeline

One login, multiple TikTok pages

  • Connect multiple TikTok Business pages & route pages to different HubSpot inboxes
  • Octopods creates your account automatically. No extra logins or separate dashboards
TikTok
TikTok DM
@viral_creator
Open
Hey! Loved your product in the video. Where can I buy it?
You
Thanks for reaching out! Here's a link to our store with a special discount for you.
Seen 2:15 PM
Contact created
CS
Synced to HubSpot

Who this integration is for

  • B2B teams using HubSpot Service Hub
  • Companies receiving customer inquiries through TikTok DMs
  • Teams that want TikTok conversations tracked in the CRM
  • Support, sales or growth teams managing 1-to-1 TikTok conversations

What this integration is not

  • Not a TikTok social media management tool
  • Not for publishing or scheduling TikTok content
  • Not bulk or campaign-based TikTok messaging
  • Not a replacement for HubSpot

How teams use the TikTok + HubSpot integration

Customer support

Answer TikTok DMs from HubSpot without losing message history or ownership

Lead capture

Turn TikTok leads into HubSpot contacts while interest is high

Customer experience

Keep TikTok chats connected to the full customer journey in HubSpot

Frequently asked questions

Common questions about the TikTok HubSpot Integration

You receive TikTok messages in the HubSpot Inbox by connecting your TikTok Business Page to HubSpot using the Octopods TikTok HubSpot integration. Once connected, all incoming TikTok DMs automatically sync to your HubSpot Inbox or Help Desk in real time.

Yes, all TikTok DMs synced through the TikTok HubSpot integration are saved as native HubSpot conversations. This means TikTok conversations appear in your HubSpot Inbox just like any other channel, making it easy to track message history and maintain a complete communication record inside HubSpot.

Yes, the TikTok HubSpot integration can automatically create HubSpot contacts for TikTok users based on their TikTok profile data. When a new TikTok DM is received, Octopods either matches the conversation to an existing HubSpot contact or creates a new contact and links it to the TikTok conversation. This feature can be turned on or off depending on your CRM preferences.

Yes, Octopods allows you to connect multiple TikTok Business Pages to one or more HubSpot Inboxes or Help Desks. Each TikTok Business Page can be routed to the inbox that fits your workflow, making it easy to manage TikTok DMs across different brands.

Ready to bring TikTok into HubSpot?

Connect your TikTok Business Pages in minutes

Available in the HubSpot App Marketplace