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LINELINE Official Account integration

The easiest way to bring LINE messages into HubSpot

Connect your LINE Official Account to HubSpot and manage LINE messages inside your CRM.

Official LINE API
7-day free trial
LINE
HubSpot

LINE → HubSpot

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Millions of LINE messages managed monthly

Does this sound familiar?

Customers message you on LINE, but your CRM info lives in HubSpot.

  • LINE conversations lack CRM context and customer info
  • Teams switch tools to track and reply to messages
  • Teams have to log LINE conversations manually into HubSpot records
  • Reply speed goes down

Connect LINE to HubSpot through Octopods

Octopods brings LINE messages into HubSpot as native conversations, so your team can manage multiple channels in one place.

1

Choose LINE

Go to HubSpot, choose LINE, then add the Client ID and Client Secret for LINE

2

Select your inbox

Choose the HubSpot inbox you want to connect the channel to

3

Connect the webhook

Copy the LINE Webhook URL and add it in the LINE Messaging API to start receiving messages

Choosing LINE from the available channels in Octopods

1. Choose LINE

Pick LINE in Octopods

Why use Octopods for LINE + HubSpot

Native HubSpot experience

  • LINE messages appear as HubSpot conversations inside the inbox
  • Teams can use HubSpot native inbox features to manage LINE messages

Smart routing with CDAs

  • Octopods creates LINE leads with CDAs so your team can segment customers
  • Teams can use CDAs to create automatic assignment rules

Automation and HubSpot workflows

  • LINE conversations can use the same HubSpot automated workflows as your other messaging channels
  • Teams can use HubSpot automation features to reply at scale
LINE
LINE Message
@customer_username
Open
Hi! I have a question about your product. Can you help me?
You
Of course! I'd be happy to help. What would you like to know?
Seen 2:15 PM
HubSpot contact created
CS
Synced to HubSpot

How teams use the LINE HubSpot integration

Give your customers a better messaging experience with the LINE HubSpot integration

Customer support

Handle LINE conversations from HubSpot with full conversation history and contact context

Proactive engagement and follow-ups

Contact LINE customers proactively from HubSpot for product updates or onboarding

Issue triage & escalation

Track issues for LINE customers with HubSpot's ticketing and automation tools

Frequently asked questions

Common questions about the LINE HubSpot integration

HubSpot doesn't have a native LINE integration. HubSpot's built-in channels stop at email, live chat, and Facebook Messenger, so LINE requires a marketplace app or a dedicated connector. Octopods adds LINE alongside WhatsApp, Instagram, Telegram, and Facebook.

Octopods connects LINE to HubSpot through LINE's Messaging API. Setup follows 3 steps:

  • Enable the Messaging API in your LINE Official Account Manager
  • Sign in to Octopods, select your HubSpot workspace, and choose LINE as the channel
  • Confirm the webhook connection and start replying from your HubSpot inbox

Setup takes minutes and needs no developer work on your end.

Yes, LINE messages sync to HubSpot in real time once you complete the connection. Every message logs as a timeline event on the matching contact record, so your team sees LINE activity next to deals, tickets, and every other connected channel.

Octopods creates a new HubSpot contact the moment a LINE user messages your business for the first time. Contact matching links future messages from that user to the same record automatically, so returning customers never create duplicates.

Yes, you can message LINE users proactively from the HubSpot contact record without opening a separate LINE dashboard. Teams use this for onboarding updates, reservation confirmations, and re-engagement campaigns.

LINE conversations plug into the same HubSpot tools your team already runs for other channels:

  • Timeline events log every LINE message against the contact record
  • Workflows trigger on new LINE conversations the same way they trigger on WhatsApp or SMS
  • Contact properties update automatically as LINE users message your business
  • Reporting includes LINE alongside every other connected channel

Yes, you need a verified LINE Official Account to connect LINE to HubSpot through Octopods. Verification removes LINE's 500-follower cap on unverified accounts and unlocks the full Messaging API, which Octopods uses to route conversations into your HubSpot inbox. You can register a LINE Official Account directly through LINE's Official Account Manager before you start Octopods setup.

Ready to connect LINE to your HubSpot inbox?

Set up the integration with full support from our team

Available on the HubSpot Marketplace