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Telegram Personal accounts for HubSpot

Answer your personal Telegram chats in HubSpot

Connect the Telegram account your customers already write to. Their 1-1 messages arrive in your HubSpot inbox, and your team replies from your own account, not a bot.

Replies go out as you, not a bot
Connect with a QR code
Telegram Personal
HubSpot

Telegram Personal → HubSpot

Your customers already know your Telegram account

Many teams run their business from a personal Telegram account. The chats live on one phone, so nobody else can see them or step in.

  • Only one person can see and answer each chat
  • Customer history stays on a phone instead of in HubSpot
  • Chats sit outside the inbox where the rest of your team works
  • Asking customers to message a bot instead means starting the relationship over

Connect your personal Telegram account to HubSpot

Octopods signs in to your account as a linked device, then brings your chats into HubSpot.

1. Scan the QR codeIllustration with sample content, not a product screenshot

Your Telegram chats, handled like any other HubSpot conversation

Customers see the same account they have always messaged. Your team gets the shared inbox.

Your account, not a bot

Customers keep talking to the person they already know. Replies come from your own Telegram account.

Text and media, both ways

Customers can send text, photos, files, videos, audio and voice messages. Your team can reply with text, photos, videos, audio and files up to 20 MB.

In the HubSpot inbox you choose

Each connected account goes to a HubSpot inbox you pick. Turn on contact creation and each person becomes a HubSpot contact with their Telegram name.

Your phone still works

Keep using Telegram on your phone. Messages you send from the Telegram app are recorded in the same HubSpot conversation, so your team sees the whole thread.

Clear delivery comments

If Telegram rejects a message, or Octopods can't confirm it arrived, a comment appears on the conversation so nobody has to guess.

Connection status

The channel page shows whether your account is connected. If Telegram ends the session, it tells you the account needs reconnecting.

What it supports, and what it doesn't

Telegram Personal is built for answering people who write to you. Check the list before you connect.

Supported

  • 1-1 chats with people who message your account
  • Text, photos, files, videos, audio and voice messages from the people you talk to
  • Shared locations, with a map link, and contact cards, with the name and phone number
  • Text, photos, videos, audio and files from your team, up to 20 MB each
  • Connecting by QR code or phone number, including two-step verification
  • HubSpot, with each connected account as its own channel

Not supported

  • Group chats and Telegram channels: on HubSpot, Telegram Personal handles 1-1 chats only
  • Starting conversations, broadcasts or bulk messages
  • Importing past Telegram history: only messages after you connect appear
  • Edits and deletions made in Telegram after a message arrives
  • Quoted replies: a reply to an earlier message arrives as a normal message
  • Polls: your team sees a note saying what was sent, not the content

Telegram Personal or Telegram Bots?

Octopods offers two ways to bring Telegram into HubSpot. Choose the one that matches how your customers reach you.

Comparison of Telegram Bots and Telegram Personal for HubSpot
 Telegram BotsTelegram Personal
What customers seeYour botYour own Telegram account
Chat types1-1 chats, and group chats the bot has been added to1-1 chats
How you connectA bot token from BotFatherA QR code, or your phone number and a login code
Connection to TelegramTelegram's official Bot APIYour account, signed in as a linked device
Best whenYou want a dedicated support identity, or need group chatsCustomers already message you personally

Built for replies, not outreach

A personal account is yours, and Telegram expects it to be used like one. Octopods is designed to help you answer people who write to you, and nothing more.

Replies only

Octopods never starts a Telegram conversation or sends bulk messages.

You confirm first

Before connecting, you confirm that you control the account and that you won't use it for bulk or unsolicited messages.

Telegram's limits are respected

When Telegram asks Octopods to wait before sending, it waits. Telegram can still restrict accounts it considers spam, so use the channel for genuine conversations.

You stay in control

Octopods appears in Telegram under Settings, then Devices. Disconnecting the channel signs the account out of Octopods, and you can end the session from Telegram at any time.

Where teams use it

Examples of conversations that start on a personal Telegram account

Founder-led support

Keep answering customers on the account they already know, while your team joins in from HubSpot.

Account management

Give account managers a shared record of the Telegram conversations they handle.

Sales conversations

Let sales and support see the same Telegram conversations with a customer in HubSpot.

Frequently asked questions

Common questions about Telegram Personal for HubSpot

Telegram Personal connects a personal Telegram account to HubSpot. People message your account as they normally would, and your team answers from the HubSpot inbox. It is separate from Telegram Bots, which connect a bot that your customers message.

Install Octopods from the HubSpot App Marketplace, add the Telegram Personal channel and confirm that you control the account. Then scan the QR code from your Telegram app (Settings, Devices, Link Desktop Device). If you can't scan, enter your phone number and type the login code Telegram sends to your Telegram app. Telegram may also ask for your two-step verification password or an email code. You also choose which HubSpot inbox the chats go to. The account must already exist: Octopods never creates a Telegram account.

No. On HubSpot, Telegram Personal handles 1-1 chats only. If you need group chats in HubSpot, connect Telegram Bots instead. Telegram channels are not supported.

No. Telegram Personal is for replying to people who message you. Octopods doesn't start chats, import contacts or send bulk messages.

Customers can send text, photos, files, videos, audio and voice messages. Your team can reply with text, photos, videos, audio and files, up to 20 MB each. When a reply has text and files, the text and each file arrive on Telegram as separate messages. Several photos sent together arrive in HubSpot as separate messages. Shared locations arrive with a map link, contact cards with the name and phone number, and polls as a note saying what was sent.

If you turn on contact creation for the channel, each person becomes a HubSpot contact with their Telegram name, and later chats with them are linked to the same contact. Octopods doesn't match these contacts by phone number.

Yes. Octopods is one more signed-in session on your account. Messages you send from the Telegram app are recorded in the HubSpot conversation.

Octopods adds a comment to the conversation in HubSpot. If Telegram rejects the message, the comment says so, and the message is not retried automatically. If Octopods can't confirm delivery, the comment asks you to check before sending again, so the customer doesn't get a duplicate. If Telegram asks Octopods to wait, the reply is sent after the wait.

The channel page shows that the account needs reconnecting, and replies stop sending. To fix it, disconnect the channel and connect the account again. There is no way to sign back in from the channel page.

Deactivate the channel in Octopods. Message sync stops and Octopods signs out of your Telegram account. You can also end the session yourself in Telegram under Settings, Devices.

Yes. Telegram sets its own rules for accounts and can restrict any account it considers to be sending spam. Octopods connects as a linked device and only replies to messages sent to you. It doesn't send bulk or unsolicited messages, and you confirm that you won't either. Use the channel for genuine conversations.

Yes. See Telegram Personal for Intercom. On Intercom it also handles group chats your account is a member of.

Each connected Telegram account counts as one channel on your Omnichannel plan. See pricing for current plans. The 7-day free trial doesn't include Telegram Personal. If you don't see Telegram Personal when you add a channel in Octopods, contact us and we'll help.

Related

Telegram Bots for HubSpotTelegram Personal for IntercomAll HubSpot channelsPricing

Ready to answer your Telegram chats in HubSpot?

Connect your account, or talk to us first.

Available on the HubSpot App Marketplace