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ViberViber Integration

Connect VBM to your Intercom inbox in minutes

Bring Viber Business Messaging into Intercom and handle customer conversations from one inbox.

Official Viber Business Partner
7-day free trial
Viber
Intercom

Viber → Intercom

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Millions of Viber messages synced to Intercom every month

Does this sound familiar?

Your customers message you on Viber, but your team handles support on Intercom.

  • Support agents switch between tools to reply to Viber messages
  • Conversations get missed because Viber isn’t part of your main support workflow
  • There’s no clear ownership for Viber conversations
  • Scaling support in Viber-first markets is challenging

Bring VBM into Intercom

Connect Viber Business Messaging to Intercom through Octopods and manage Viber conversations like any other support channel

1

Create account

Create and verify your Viber Business Messaging account

2

Connect

Connect VBM to Intercom using Octopods

3

Start messaging

Start sending and receiving Viber messages inside the Intercom inbox

Connect your account

Link your Viber Business Messaging account to get started

Why use Octopods for VBM + Intercom

Intercom-native experience

Viber messages arrive as standard Intercom conversations. Teams reply using the same inbox, notes, tags, and collaboration tools they already use.

Automation across channels

Intercom workflows apply to Viber conversations automatically. Proactive messages, follow-ups, and notifications can be sent on Viber from Intercom.

Built for routing and ownership

Conversations include channel and user data as Intercom attributes. That data supports assignment rules and inbox organization.

Who this integration is for

  • B2B teams using Intercom as their main customer communication platform
  • Companies that receive customer messages through Viber Business Messaging
  • Support teams that want Viber conversations handled inside the Intercom inbox
  • Operations, trust, or customer experience teams managing high-intent 1-to-1 Viber conversations

What this integration is not

  • Not a Viber marketing or broadcast campaign tool
  • Not for bulk promotional messaging or mass outreach
  • Not a replacement for Intercom
  • Not a shared inbox tool

How teams use the VBM Intercom integration

Customer support

Support teams handle inbound Viber conversations directly in Intercom, meeting customers where they already are

Transactional updates

Teams use Viber for proactive order updates, service confirmations, & account notifications, all managed through Intercom.

Sales outreach

Sales teams use Viber to reach customers for important sales conversations that require attention

Frequently asked questions

Viber Business Messaging can be integrated with Intercom using Octopods. The integration allows businesses to receive and respond to Viber messages directly from the Intercom inbox, instead of managing Viber conversations in a separate tool.

Viber Business Messaging is Viber’s official solution for businesses to communicate with customers through verified business profiles. It is commonly used for customer support, transactional messages, and two-way conversations, especially in regions where Viber is a primary messaging app.

Viber messages are handled as Intercom conversations, which means teams can use familiar features such as assignments, internal notes, tags, and inbox workflows. This helps maintain consistent processes across Viber and other Intercom channels.

When a customer contacts you on Viber, Octopods creates a corresponding lead or user in Intercom. If that customer already exists in Intercom through another channel, agents can later merge the profiles to keep customer data clean.

Yes, teams can proactively message customers on Viber from Intercom for use cases such as follow-ups, confirmations, or engagement-related conversations, depending on Viber Business Messaging rules and permissions.

Ready to connect Viber to your Intercom inbox?

Set up the integration with full support from our team

Available on the Intercom App Store