Intercom + WhatsApp integration
Open up your Intercom inbox to the largest social messaging platform on the planet
Powered by WhatsApp Business API (WABA)
The official WhatsApp Business API allows businesses around the world to connect with WhatsApp's 1.6 billion active users
Supports 360 Dialog, Twilio, and MessageBird WhatsApp accounts
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Easy setup for existing accounts
Connecting an existing 360 dialog, Twilio, or MessageBird account takes less than 5 minutes!
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Don't have an account?
If you don't have an existing account with any of our WhatsApp providers, you'll need to apply for one. The process usually takes about 2 weeks.
Send and receive WhatsApp messages within your Intercom inbox
Rich media support
Send and receive text, pictures, videos, audio, GIFs, and documents!
Make use of Intercom features
Our deep integration with Intercom means your channel chats are pure Intercom conversations.
You can use features such as tags, saved replies, and assignment rules, as you would with any other Intercom conversation.
Take advantage of WhatsApp features
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Message Templates
Templates are a great way to proactively communicate with and keep your customers informed, even if they've yet to initiate a conversation with you.
Organize your inbox using assignment rules
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Custom Data Attributes
All leads created by Octopods come with Custom Data Attributes (CDAs) that make it easier for your team to find, filter, and segment your users.
CDAs can also be used to create automatic assignment rules, making sure that each conversation gets to the right person.
Supercharge your experience with our browser extension
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1-to-1 proactive messaging
Delight your customers by taking a proactive approach to your sales, support, and marketing workflows.
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Delivery indicators, media playback, and more!
Our browser extension allows you to playback WhatsApp voice notes and videos right without having to leave your Intercom inbox.
Secure and reliable
As the official method provided by WhatsApp, WABA is fast, safe, and secure.
Expand your reach today.
Try our WABA sandbox for free.
What's a sandbox?
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