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    LINELINE Official Account integration

    The fastest way to bring LINE into Intercom

    Connect your LINE Official Account to Intercom and manage LINE messages with the same workflows as every other messaging app.

    Official LINE API
    7-day free trial
    LINE
    Intercom

    LINE → Intercom

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    Millions of LINE messages managed monthly

    Does this sound familiar?

    Customers message you on LINE. Your support team is in Intercom

    • LINE conversations live outside your support workflows and SLAs
    • Agents switch tools to reply and follow up
    • You can’t route LINE conversations to the right team automatically

    Connect LINE to Intercom through Octopods

    Octopods brings LINE into Intercom as native conversations, so your team can reply to LINE customers without changing how they work.

    1

    Connect LINE

    Log in to your LINE account and enable messaging APIs through account manager.

    2

    Sign in to Octopods

    Select your Intercom workspace from the Octopods app and choose LINE.

    3

    Finish connection

    Set up the connection through Webhook URLs and start replying to customers.

    LINE Official Account Setup

    Why use Octopods for LINE + Intercom

    Native Intercom experience

    • LINE messages appear as real Intercom conversations inside the inbox
    • Agents use tags, notes, assignments, and macros without workarounds

    Smart routing with CDAs

    • Octopods creates leads with CDAs so that your team can segment customers
    • Teams can use CDAs to create automatic assignment rules

    Automation and Intercom workflows

    • LINE conversations can use the same Intercom workflows and rules as your other channels
    • Teams can use Intercom's automation features to reply at scale

    How teams use the LINE Intercom integration

    Provide a better customer experience with the LINE Intercom integration

    Centralized support

    Support teams manage LINE conversations directly in Intercom, keeping SLAs, routing, and reporting consistent.

    Proactive engagement and follow-ups

    Teams can reach out to LINE users proactively from Intercom for onboarding or updates

    Collaboration and team efficiency

    LINE conversations become part of standard Intercom workflows, allowing tagging, assignment, notes, and handoffs

    Frequently asked questions

    Ready to connect LINE to your Intercom inbox?

    Set up the integration with full support from our team

    Available on the Intercom App Store