Questions about Octopods?Schedule a call
built on the official whatsapp api
WhatsApp for Intercom and HubSpot answered from one inbox
Octopods brings WhatsApp Business messages into Intercom or HubSpot, so your team replies from one place and every chat stays with the customer's record.
WhatsApp → Intercom or HubSpot
choose your platform
Do you use Intercom or HubSpot? Pick the WhatsApp integration for your inbox.
WhatsApp for Intercom
Reply to WhatsApp in the Intercom inbox, send approved templates and broadcasts, and let Fin answer on WhatsApp. $99/month per number.Learn more →WhatsApp for HubSpot
Reply from the HubSpot Inbox or Help Desk, send templates from contact records and workflows, and let Breeze answer on WhatsApp.Learn more →
on both platforms
What can you do with WhatsApp in Intercom and HubSpot?
Connect through the official WhatsApp Cloud API
Your WhatsApp Business number connects through Meta's WhatsApp Business Platform. Octopods is a Meta Tech Provider.Keep the WhatsApp Business app with Coexistence
Use the same number on your phone and in your team inbox. Contact sync imports up to 2,000 contacts per number.Learn more →Reply to WhatsApp group chats
Group messages arrive in your inbox and your team replies to the group. Needs an Official Business Account number.Learn more →Send approved WhatsApp templates
Start conversations, and reach customers after the 24-hour window, with Meta-approved message templates.Match WhatsApp chats to contacts
Chats are linked to the existing contact with the same phone number, so your team sees the customer's history.Let Fin or Breeze reply on WhatsApp
Fin replies on Intercom and Breeze Customer Agent replies on HubSpot reach customers on WhatsApp.
how it works
How do you connect WhatsApp to Intercom or HubSpot?
- step 1
Log in with Meta
Connect your WhatsApp Business account with Meta's login and pick your number.
- step 2
Choose where chats go
Send WhatsApp conversations to your Intercom inbox or a HubSpot Inbox or Help Desk.
- step 3
Reply from your inbox
Messages arrive in near real time, usually within seconds, and replies go back on WhatsApp.
side by side
WhatsApp for Intercom vs. HubSpot
Both use the same official WhatsApp connection. These are the differences.
| WhatsApp for Intercom | WhatsApp for HubSpot | |
|---|---|---|
| Where WhatsApp chats appear | Your Intercom inbox | Your HubSpot Inbox or Help Desk |
| Starting a conversation | Approved templates from Intercom, proactive messages and the Reach Chrome extension | Approved templates from the contact record (Proactive Cards), workflows or the API |
| WhatsApp broadcasts | Yes, WhatsApp and SMS broadcasts | Not available |
| AI replies on WhatsApp | Fin and Workflow replies | Breeze Customer Agent replies |
| Price per WhatsApp number | $99/month | Omnichannel pricing: $49/month for the first channel, $39 for each additional |
| Platform requirement | An Intercom workspace | A HubSpot Professional or Enterprise GTM seat |
Messages on both platforms count toward one shared pool: 50,000 per paid channel per month. Comparing HubSpot's own WhatsApp with Octopods? See HubSpot WhatsApp compared.
short answers
WhatsApp integration questions, answered
Yes. Octopods connects WhatsApp to Intercom and to HubSpot. WhatsApp messages arrive in your Intercom inbox or your HubSpot Inbox or Help Desk, and your team's replies go back to the customer on WhatsApp.
Yes, with WhatsApp Coexistence. You keep the same number in the WhatsApp Business app and your team answers the same conversations from Intercom or HubSpot. Contact sync imports up to 2,000 contacts per number. See WhatsApp Coexistence.
Octopods connects through Meta's official WhatsApp Business Platform (Cloud API). You connect your WhatsApp Business account with Meta's login in Octopods. Octopods is a Meta Tech Provider.
Yes, with a Meta-approved WhatsApp template. Free-form replies are limited to WhatsApp's 24-hour customer service window; after that, you need an approved template to message the customer again.
Yes. Group messages arrive in Intercom or HubSpot, and your team replies to the group from there. Groups need a WhatsApp Cloud API number with Official Business Account status. See WhatsApp Groups.
As many as you need within the limits: each WhatsApp number is billed as one channel, an Octopods account can have up to 50 channel subscriptions, and Meta allows up to 20 phone numbers per verified business.
On Intercom, each WhatsApp number is $99/month. On HubSpot, WhatsApp uses Omnichannel pricing: $49/month for the first channel and $39 for each additional one. Every paid channel adds 50,000 messages a month to a shared pool. There's a 7-day free trial, no credit card required. See pricing.
Bring WhatsApp into Intercom or HubSpot
7-day free trial, no credit card required.