WhatsApp for HubSpot
A TimelinesAI alternative for WhatsApp in the HubSpot inbox
Octopods is a TimelinesAI alternative for HubSpot teams that want WhatsApp on the official WhatsApp Business Platform, answered from the HubSpot inbox and help desk.
- Official WhatsApp Business Platform
- Replies in the HubSpot inbox
- 7-day free trial
the practical answer
When is Octopods a TimelinesAI alternative?
Octopods is a TimelinesAI alternative when your team wants to answer WhatsApp in the HubSpot inbox or help desk, on Meta's official WhatsApp Business Platform. TimelinesAI links a WhatsApp number by QR code and syncs chats to HubSpot contacts and deals, and your team replies in TimelinesAI's own shared inbox or its chat widget in the HubSpot contact sidebar. TimelinesAI can also connect the official WhatsApp Business API.
Two routes into HubSpot
HubSpot native
Through Octopods
Octopods adds SMS and social channels.
Reply in the HubSpot inbox
With Octopods, WhatsApp conversations arrive in the HubSpot inbox or help desk, linked to the HubSpot contact. Your team assigns and answers them with HubSpot's own tools.
Use the official WhatsApp platform
Octopods connects WhatsApp to HubSpot through Meta's official WhatsApp Business Platform, as a WhatsApp Tech Partner. Eligible WhatsApp Business app numbers can use coexistence and keep the app on the phone.
Keep WhatsApp next to your other channels
Octopods brings Telegram, Instagram, Twilio SMS and other messaging apps into the same HubSpot inbox, so your team answers every conversation in one place.
choose by how your team works
Which fits your HubSpot team, TimelinesAI or Octopods?
Both tools connect WhatsApp and HubSpot. The difference is how the WhatsApp number connects and where your team replies.
When TimelinesAI is the better fit
TimelinesAI fits teams whose reps connect their own personal or WhatsApp Business app numbers by QR code, want WhatsApp calls logged in HubSpot, or use a HubSpot Starter plan.
When Octopods is the better fit
Octopods fits teams that answer WhatsApp in the HubSpot inbox or help desk, want the official WhatsApp Business Platform, and handle WhatsApp next to Telegram, Instagram and SMS.
When you message at volume
TimelinesAI itself points teams that message at volume to the official API, because WhatsApp's anti-spam systems watch messaging patterns on QR-connected numbers. Octopods connects WhatsApp to HubSpot through the official platform.
make the right call
TimelinesAI vs Octopods for HubSpot
Both tools connect WhatsApp and HubSpot. Compare how each connects, where your team replies and how each is priced.
| Capability | Octopods | TimelinesAI |
|---|---|---|
| How WhatsApp connects | Meta's official WhatsApp Business Platform, with coexistence for eligible WhatsApp Business app numbers | A QR code scan in WhatsApp's Linked Devices, for personal or WhatsApp Business app numbers; the official WhatsApp Business API is also available |
| Where your team replies | The HubSpot inbox or help desk | TimelinesAI's shared inbox, or its chat widget in the HubSpot contact sidebar |
| What HubSpot gets | Conversations in the inbox, linked to the contact | Messages synced to contacts and deals, and WhatsApp calls logged as call records |
| Workflows | Send approved WhatsApp templates from contact-based workflows | A Send WhatsApp Message action in HubSpot Workflows (Professional or Enterprise) |
| HubSpot plan | A HubSpot Professional or Enterprise GTM seat | Paid HubSpot hubs from Starter up |
| Pricing | From $49 a month for your first channel; Meta bills WhatsApp fees to you directly | Per seat: Starter $35 and Pro $49 a seat a month; Enterprise on quote |
| Free trial | 7 days, no credit card | 10 days, no credit card |
TimelinesAI details come from timelines.ai (its HubSpot WhatsApp integration and WhatsApp Business API pages), checked 11 November 2026. Check both products against your own HubSpot plan and WhatsApp numbers before you switch.
how it works
Your next three steps
- 1step 1
List your WhatsApp numbers
Note which numbers are personal and which are WhatsApp Business app numbers, and which HubSpot team should answer each one.
- 2step 2
Connect one number to Octopods
Install WhatsApp by Octopods from the HubSpot App Marketplace and connect a number with Meta login. Check coexistence eligibility before you move a number that's in the WhatsApp Business app.
- 3step 3
Test a full conversation
Send a test message, answer it in the HubSpot inbox, and check the contact match and the reply on WhatsApp.
before you connect
What you need before you switch from TimelinesAI
HubSpot access
Octopods channels need a HubSpot Professional or Enterprise GTM seat. Help Desk requires Service Hub Professional or Enterprise.WhatsApp access
Have the right Meta business permissions and access to the number. Coexistence lets an eligible WhatsApp Business app number keep the app on the phone.Templates for first messages
On the official platform, free-form replies are limited to the 24-hour customer service window. To start a conversation or reply later, send an approved template.
go deeper
Read the setup details
Moving WhatsApp from TimelinesAI to HubSpot?
We'll help you map your numbers, check coexistence and test a full conversation in the HubSpot inbox before you switch.